GG Equine stands behind the quality of our products. We offer a 1-year manufacturer’s warranty on defects in materials or workmanship for GreenGuard Grazing Muzzles and HayPlay Bags. The warranty covers broken muzzles, not including breakaway pieces and haybags with rips greater than 1-inch or damage to the hardware, including zippers, buttons and d-rings. 

To submit a warranty claim: 

Email support@gg-equine.com with your order number, photos of the damage, and a description of the issue. Our customer care team will review the damage and contact you with a response within 3–5 business days.

Our warranty does not cover damage resulting from normal wear and tear, breakaway or safety components, improper fit or use, or any product that has been altered or modified. These exclusions help ensure the safety and proper performance of our products when used as intended.

To submit a warranty claim, please email support@gg-equine.com with your order number, clear photos of the issue, and a brief description of the problem. Our team will review your claim and respond within 3–5 business days.

If your claim qualifies under our warranty, we typically offer a one-time replacement item. In many cases, our support team will also provide recommendations to help prevent the issue from recurring and ensure the best fit, use, and longevity for your product.

If your bag was purchased within the last year, it may qualify for a warranty replacement. Please email support@gg-equine.com with your order number, a clear photo, and a brief description of the issue. Our support team will review your request and respond within 3 to 5 business days.

If the zipper itself is still functional, we may provide a replacement zipper pull rather than a full product replacement. In the meantime, adding a loop of twine or another cord through the zipper slider can make zipping easier, especially in colder weather or when wearing gloves.

If a button is no longer functional and your Button Bag was purchased within the last year, it may qualify for a warranty replacement. Please email support@gg-equine.com with your order number, a clear photo, and a brief description of the issue. Our customer care team will review your request and respond within 3 to 5 business days.

In some cases, we may also offer DIY replacement kits as a quick and easy solution. 

Yes, HayPlay Bags are safe for minis. The 3-inch grid openings are typically large enough for a mini to slip a hoof in and out without getting stuck. Most minis have hooves significantly smaller than the opening size, while standard-sized horses are much larger, making hoof entrapment unlikely.

HayPlay Bags are also intentionally designed to tear away in an emergency, reducing the risk of a horse becoming tangled compared to traditional rope hay nets. When used as recommended, they provide a safer, slower-feeding option for minis than a standard hay net.

Yes, HayPlay Bags are suitable for horses with dental issues. The design provides slow-feed benefits while offering a large feeding surface, allowing horses with reduced chewing ability to access forage more comfortably. This helps minimize the need to grab or pull on traditional hay nets with each bite, which can contribute to additional tooth wear or discomfort.

As always, we recommend monitoring your horse during feeding and consulting your veterinarian or equine dental professional if you have specific concerns.

Yes, HayPlay Bags are made from highly durable material similar to that used in white water rafts. They are designed to withstand hot and cold weather, resist wear from environmental exposure, and remain water-resistant. The material will not freeze in low temperatures, making HayPlay Bags a reliable feeding option year-round.

Muzzle rubs are most often caused by improper fit, incorrect sizing, or friction from movement. A muzzle that sits too low, is too tight, or is not centered correctly can create pressure points over time. Environmental factors such as heat, moisture, dirt, and extended wear can also contribute to rubbing.

If your muzzle is angled correctly and your horse is still experiencing rubs along the chin or jaw area, the cause is typically the halter, the muzzle, the muzzle strap, or a combination of all three. The best way to identify the source is to watch your horse graze and observe which part of the equipment makes contact with the area where the rub is occurring.

If you are unsure, email our customer support team for personalized guidance, support@gg-equine.com.

Below are a few recommended actions based on common rub locations:

Jaw Rubs
Jaw rubs are often caused by excess movement. Make sure the back buckle strap is snug and properly adjusted. We recommend fastening the back buckle to the noseband rather than the lead ring. Reducing movement from the muzzle and halter straps around the jaw can significantly decrease rubbing. Watch our video guide to learn how to address jaw rubbing caused by muzzles, halters, and straps.

Chin and Nose Rubs
Some hair loss or light callusing on the chin or nose can be normal. If the area becomes sore or irritated, adjustments should be made. Horses with more prominent noses or pointier chins may rub against the ventilation holes on the front or back of the muzzle. Muzzle Rub Protector Stickers can be applied to the muzzle panel to help prevent chafing.

If you are using a Size 4 (Pony) muzzle and your horse is experiencing chin rubs, this often indicates that a Size 5 (Horse) muzzle may be a better fit. Additional DIY options or minor muzzle modifications can also help relieve pressure points.

• Adjust muzzle straps properly
• Modify the muzzle to expand the size

Draft and Large Horse Rubs
If your horse is very large, a draft, or a draft cross, it may be too big for the largest standard muzzle size. If the muzzle is properly adjusted and rub protectors or tape have not resolved the issue, modifying the muzzle to allow more room may be an option for those comfortable with a DIY solution. Watch this step-by-step video on how to expand the muzzle for larger horses safely.

Halter Rubs
If your horse is experiencing halter rubs, we recommend adding halter padding. Memory foam or neoprene pads without fleece are preferred, as fleece can become abrasive over time. A lycra fly mask can also help protect sensitive areas. Some owners also use protective tape on halter contact points as a temporary solution. Watch this tutorial to see how you can use tape to prevent rubs.

For a complete guide on preventing and managing muzzle rubs, watch our complete tutorial. 

Chin rubs are usually a fit issue. Make sure the muzzle is positioned high enough so it is not resting heavily on the chin. The halter should hold the muzzle securely without allowing it to swing or drop. Many horses benefit from added halter padding or fleece in pressure areas to reduce friction.

Yes. Adding padding to the noseband or chin area can significantly reduce friction and pressure. Padding should be kept clean and dry and checked regularly to prevent dirt buildup that could worsen rubbing.

Absolutely. Our customer care team is happy to help troubleshoot fit issues and provide recommendations specific to your horse. Reach out to support@gg-equine.com with photos of your horse wearing the muzzle for personalized guidance.

Sometimes, rubs can happen. Identifying where the rub is occurring is the most important step in resolving the issue and keeping your horse comfortable. Different rub locations usually point to different fit or equipment adjustments.

If you need help identifying why a rub is occurring, email our customer care team at support@gg-equine.com with a picture of the trouble area and a picture of your horse wearing their muzzle directly from the side. 

GreenGuard muzzle sizing is based on the size of your horse’s actual muzzle. This includes the mouth, nostrils, chin, lips, and the front of the nose. To determine the correct size, we recommend measuring both the muzzle circumference and the muzzle width, also referred to as bit size.

Below are step-by-step instructions to help you gather accurate measurements. Size charts, visuals, and video tutorials are also available if you prefer to follow along that way.

Step 1: Measure Your Horse's Muzzle

• Use a cloth measuring tape, twine, strap, or another flexible but non-stretch material.
• Measure around the widest part of your horse’s muzzle.
• Start at the most prominent point of the chin, go up and over the nose so the tape touches the top of the nostrils, and continue back around to the chin where you started.
• Pull the tape snug enough that there are no large gaps, but not so tight that it indents the skin.
• If you are using twine or a strap, mark the start and end points and measure the distance between them. This number is your horse’s muzzle circumference.

Step 2: Measure Your Horse's Muzzle Width & Bit Size

Even if you already know your horse’s bit size, we recommend remeasuring. Bit manufacturers and fitters can vary in how they determine sizing.

• Use a bit sizer, a dowel, fabric measuring tape, or baling twine.
• Place the tool in your horse’s mouth where a bit would typically sit.
• Mark both ends at the corners of the mouth with no slack.
• Measure the distance between the two marks and add half an inch.
• Use this final measurement to compare against the GreenGuard size chart.

Yes. Horses change shape with weight fluctuations, seasonal coat changes, and muscle development. A fit that worked well previously may need to be adjusted. Regularly reassessing fit is an important part of preventing rubs.

For support on muzzle adjustments, email our customer care team at support@gg-equine.com 

In general, the easiest systems for horses wearing grazing muzzles are open trough-style waterers with:

• smooth edges
• no outer rim or lip
• plenty of open access

That said, many systems outside of this description can still work well. The key is making sure your horse can comfortably access enough water without the muzzle catching on the waterer. Read more about which watering system is most compatible with our grazing muzze: https://www.gg-equine.com/pages/waterers

Here's a video guide on how you can test your automatic watering system with our grazing muzzles: